Jomkis prioritises the privacy of every member. This Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010.
Quick Summary: jomkis does not sell your personal data to anyone. We only collect information that is strictly necessary to operate the platform securely and meet legal requirements. Your privacy is our priority.
This Privacy Policy ("Policy") details how jomkis ("we", "Platform") collects, processes, uses, stores, and protects your personal data as a user or prospective user of the jomkis platform.
This Policy applies to all individuals who access the jomkis website, use the jomkis mobile app, register a member account, or interact with any services provided by jomkis. By using our platform, you agree to the data processing practices described in this Policy.
Jomkis fully complies with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. In the event of any conflict between a translated version of this Policy and the original language version, the original language version shall prevail.
Jomkis collects various categories of personal data depending on how you interact with our platform. The following is a comprehensive list of data we may collect:
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, gender | Account registration, KYC |
| Contact Information | Phone number, email address, residential address | Registration, profile forms |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction records | Payment processing |
| Technical Information | IP address, device type, web browser, operating system, device ID | Automatically during use |
| Activity Data | Betting history, game records, game preferences, login timestamps | Automatically during use |
| KYC Documents | Copies of ID card, bank statements, verification selfie | Account verification process |
| Communication | Live chat records, support emails, submitted complaints | Support interactions |
jomkis does not collect credit card numbers directly. All card transactions are processed by third-party payment processors that hold their own PCI-DSS certification. jomkis only receives transaction confirmation and does not store full card details.
Jomkis only processes your personal data for legitimate and transparent purposes. We do not use your data for unrelated purposes without first obtaining your additional consent. The following are the primary purposes of our data processing:
The legal bases underpinning our data processing include: performance of a contract with members, compliance with legal obligations, jomkis's legitimate interests in securing the platform, and voluntary consent from members for marketing purposes.
Jomkis does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of legitimate platform operations, we may need to share certain information with the following parties:
All third parties that receive data from jomkis are subject to strict data processing agreements. They are prohibited from using your data for any purpose other than what is specified in those agreements.
jomkis will never ask you to share your password via email, SMS, or live chat. If you receive such a request, it did not come from jomkis — please report it to our support team immediately.
Jomkis continually invests in robust cybersecurity infrastructure to ensure your personal data is always protected from unauthorised access, breaches, or misuse. Among the security measures we implement:
While jomkis takes all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
Jomkis retains your personal data only for as long as necessary to fulfil the original purpose of collection and to meet applicable legal obligations. Our core principle is simple: we do not keep data longer than needed.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | Financial regulatory compliance |
| KYC Documents | 5 years after account closure | AML/KYC Requirements |
| Support communication logs | 3 years | Dispute resolution |
| Marketing data (with consent) | Until consent is withdrawn | Voluntary consent |
| Technical and security logs | 12 months | Platform Security |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be personally linked to you. Anonymised data may be retained for internal analytics purposes without a time limit.
The jomkis platform uses cookies and similar tracking technologies to ensure a smooth, secure, and personalised user experience. The following are the types of cookies used:
You can control or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the jomkis platform, including the possibility of being unable to log in to your account. We recommend that you do not disable essential cookies while using the jomkis platform.
Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data held by jomkis:
You have the right to request a copy of the personal data we hold about you at any time.
You can request the correction of any inaccurate or incomplete personal data.
You can request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
You can request your data in a machine-readable format for transfer to another provider.
To exercise any of the above rights, please contact the jomkis support team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days with advance notice to you.
In some operational scenarios, your personal data may be processed or stored on servers located outside Malaysia — for example, by cloud service providers or international game providers. jomkis ensures that any such data transfers are carried out with adequate safeguards.
The steps we take to protect international data transfers include:
Jomkis will not transfer your personal data to any country or territory that lacks adequate data protection standards without first obtaining your consent or ensuring appropriate contractual safeguards are in place.
The jomkis platform is not intended for children or individuals under the age of 18. jomkis actively prevents underage access through a strict KYC process during registration and periodic age verification checks.
Jomkis does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected without proper age verification, we will take immediate action to:
If you are aware that someone under the age of 18 has registered on the jomkis platform, please notify us immediately through the available support channels.
Parents and guardians who discover a child using the jomkis platform or any online betting platform are urged to take immediate action and seek professional help if necessary.
Jomkis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
For significant and material changes, jomkis will notify members through:
Continued use of the jomkis platform after any Privacy Policy changes are published will be considered your acceptance of the amended terms. We recommend reviewing this Privacy Policy periodically, at least once every three months, to stay informed of how we manage your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jomkis handles your personal data, please do not hesitate to contact us through the following channels:
The jomkis Privacy Team will respond to all enquiries within 3 business days. For more complex requests such as data access or data deletion requests, the response period is within 14 business days. We are committed to resolving every enquiry transparently and professionally.
If you are not satisfied with the response received, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible for PDPA compliance in Malaysia.
jomkis takes every privacy-related complaint seriously. No complaint will be treated as trivial, and every issue will be thoroughly investigated by a qualified team before a response is provided.
Jomkis builds trust through actions, not just words. Here are our concrete commitments to protecting your privacy every day.
All data transmitted between your device and jomkis servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Jomkis provides 2FA for all member accounts. By enabling 2FA, your account is protected by an additional layer of security even if your password is compromised — keeping your identity safe.
Jomkis has never and will never sell, rent, or transfer your personal data to advertisers or third parties for their own marketing purposes. Your data belongs to you.
The entire jomkis data processing system is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), providing you with robust legal protection.
The jomkis cybersecurity team monitors the platform continuously around the clock. Any suspicious activity is detected and acted upon in real time to protect your account.
Through your jomkis account settings, you can manage your privacy preferences, withdraw marketing consent, request a copy of your data, or initiate an account deletion at any time.
Answers to the most frequently asked questions by jomkis members regarding data protection and privacy.
Now that you understand jomkis's commitment to protecting your privacy, register today and enjoy casino games, sports, and fish shooting games in a safe, fair and responsible environment alongside over 500,000 active members across Malaysia.
18+ only. Please play responsibly.