Terms and Conditions jomkis — A Complete Guide for Every Member

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legal agreement between you as the user ("Member") and jomkis as the operator of the online gaming platform. These Terms apply to all services provided through the jomkis website and mobile platform.

By registering an account, making your first deposit, or continuing to use the jomkis platform in any way, you automatically agree to all terms, conditions, policies, and guidelines set out in this document as well as the jomkis Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these Terms, please stop using the jomkis platform immediately and contact our support team for further assistance with account closure.

02 Member Eligibility

To register and use the jomkis platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration and throughout the duration of your membership.
• Reside in a country or region where participation in online gaming activities is permitted under local law.
• Have full legal capacity to enter into legally binding agreements.
• Not included on any self-exclusion list or banned from gambling activities by any authority.
• Act on your own behalf and not as a representative or agent of any third party.
• Not using funds from unlawful, illegal, or suspicious sources to make any deposit on jomkis.

Jomkis reserves the right to request identity verification documents at any time to confirm a member's eligibility. This includes copies of an identity card, bank statements, or other documents required under the platform's established KYC (Know Your Customer) process.

03 Registration and Account Management

Each individual is only permitted to hold one (1) active account at jomkis. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of all funds held within them.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your ID, an active phone number, a valid email address, and your preferred payment method.

You are solely responsible for keeping your account login credentials secure, including your username and password. jomkis will not be held liable for any losses arising from a member's own disclosure of login details to third parties. If you suspect your account has been accessed without authorisation, please contact jomkis support immediately.

• Passwords must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.
• Do not share your login credentials with anyone, including jomkis staff.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when using a device shared with others.

04 Fund Deposits and Withdrawals

Jomkis supports a wide range of payment methods suited for Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers to major banks such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. All transactions are processed through systems protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit is RM10 for all payment methods.
• Deposited funds must come from an account or e-wallet registered in the member's own name.
• Jomkis reserves the right to reject deposits originating from unidentifiable sources or those that violate its anti-money laundering policy.
• All successful deposits will be credited to your jomkis account within seconds to 5 minutes, depending on the payment method.

Withdrawal Requirements:

• The minimum withdrawal is RM30, and the daily maximum depends on the member's account level.
• All withdrawal requests are processed within 5–15 minutes after approval.
• Withdrawals may only be made to a bank account or digital wallet registered under the same name as the member account.
• Members who have not completed the KYC process may be subject to lower withdrawal limits until verification is complete.
• Jomkis reserves the right to place a hold on withdrawals for investigation purposes if suspicious activity is detected on the account in question.

05 Bonuses, Promotions and Wagering Requirements

Jomkis offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and seasonal promotions. Each promotion is subject to specific terms and conditions published alongside it.

The general conditions applicable to all jomkis bonuses and promotions are as follows:

• Bonuses may only be claimed once per member, household, IP address, or device unless otherwise stated.
• Each bonus carries a wagering requirement (rollover) that must be fulfilled before any withdrawal from bonus funds can be made.
• Wagering requirements are typically between 10x and 30x the bonus value depending on the promotion type — detailed terms are stated on each promotion's page.
• Jomkis reserves the right to cancel bonuses and void any wins obtained if a bonus is found to have been used in a manner deemed abusive.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• The bonus validity period is stated on each offer — expired bonuses will be removed automatically.

06 General Betting and Gaming Rules

All betting and gaming activity on the jomkis platform is subject to the following general rules, which every member must understand and comply with:

• The outcome of all games is final once processed by the system. No appeals may be made on grounds of alleged strategy errors or misunderstanding of game rules.
• Members are responsible for understanding the rules of each game before placing any wagers. jomkis provides in-platform game guides for members' reference.
• Minimum and maximum betting limits vary per game and are clearly stated within the game interface.
• Any technical interruption during an active game will be handled according to jomkis standard procedures. jomkis server records are the definitive reference in the event of a dispute.
• Jomkis is not responsible for losses incurred as a result of internet disruptions on the member's end while a game is in progress.

For Live Casino games with real dealers, additional rules from the respective game providers also apply. Members are advised to read the specific rules of each table before joining a jomkis Live Casino game.

07 Member Conduct and Responsibilities

Jomkis expects all members to act respectfully and responsibly while using the platform. The following actions are strictly prohibited and may result in immediate account closure:

• Use of third-party software, automated bots, or any tool that provides an unfair advantage in any game.
• Attempting to hack, breach, or disrupt the systems or infrastructure of the jomkis platform.
• Identity fraud, use of another person's personal information, or falsification of KYC documents.
• Collusion between members to manipulate game outcomes or exploit the bonus system.
• Using offensive, abusive, or threatening language toward support staff or other members on any jomkis communication channel.
• Any activity related to money laundering, terrorist financing, or other illegal activities.

Members are also responsible for ensuring they play within their own financial means. jomkis encourages all members to use the self-control tools available in account settings, such as deposit limits, loss limits, and self-exclusion periods.

08 Account Suspension and Closure

Jomkis reserves the right to suspend or close any member's account at any time, with or without prior notice, in the event of a terms violation, suspicious activity, or relevant business decision. In cases where an account is closed due to a terms violation, jomkis reserves the right to withhold or forfeit the remaining balance in that account.

Members may close their account at any time by contacting the jomkis support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or any bonus funds will be forfeited while the real money balance will be processed for withdrawal in the usual manner.

• Voluntary account closure requests are processed within 3–5 business days.
• Valid fund balances will be returned to the original payment method within 7 business days.
• Accounts closed at the member's own request cannot be reopened within 30 days.

09 jomkis Limitation of Liability

Jomkis provides the gaming platform "as is" and makes no guarantees or representations regarding winnings or game outcomes. Members acknowledge that all wagering activities carry financial risk and that the decision to play rests entirely with the member.

Jomkis shall not be liable for any indirect losses, consequential losses, loss of profits, or other financial losses arising from the use of the platform, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Failures or delays caused by factors beyond jomkis's control, such as internet outages, natural disasters, or third-party infrastructure issues.
• Game outcomes that do not favour the member in the context of fair and random gaming.
• Losses resulting from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials.

10 Privacy and Personal Data Protection

Jomkis prioritises the protection of all members' personal data in accordance with the principles set out under Malaysia's Personal Data Protection Act 2010. All information collected during registration and platform use will be handled with full accountability.

Your personal data is collected solely for legitimate platform operational purposes, including account management, transaction processing, KYC compliance, fraud prevention, and service communications. jomkis will not sell or transfer members' personal data to third parties for marketing purposes without member consent.

For detailed information on how jomkis collects, uses, and protects your personal data, please refer to Privacy Policy jomkis, which forms part of this agreement.

11 Amendments to Terms and Conditions

Jomkis reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at jomkis's sole discretion. Amendments take effect immediately upon publication on the jomkis website unless a different effective date is specified.

Jomkis will endeavour to notify members of significant changes via in-platform notifications or their registered email. However, it remains each member's responsibility to review the Terms and Conditions periodically to stay informed of the latest applicable terms.

Continued use of the jomkis platform after any amendments are published constitutes full acceptance of the revised terms. If you do not agree with the changes made, you must stop using the platform and close your account.

12 Governing Law and Contact Us

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction in which jomkis operates. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or the appropriate court in the relevant jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the other provisions that remain in effect.

For any enquiries, complaints, or issues related to these Terms and Conditions, please contact the jomkis support team, available to assist you 24 hours a day, 7 days a week:

• Live Chat: Available directly on the jomkis platform — response within 2 minutes.
• Email: [email protected]
• Telegram: Contact us via the official jomkis Telegram channel.